Return & Refund Policy
RETURN & REFUND POLICY
Return Requests
To request a return, contact us at support@vensafex.com with your order number and proof of purchase.
Eligible items must be returned in their original condition, including original components and packaging where applicable. Please wait for return instructions before sending any item back.
Return Shipping Costs
Customers are responsible for return shipping costs for change-of-mind returns or incorrect item selections.
If an item is damaged, defective, or incorrect, Vensafex will review the issue and provide appropriate return, replacement, refund, or store credit instructions.
Order Cancellations
Orders may be canceled within 24 hours of purchase if they have not yet been processed or shipped.
Damaged or Incorrect Items
Please contact us within 5 business days of delivery and include photos or videos of the item, packaging, shipping label, and visible damage.
Non-Returnable Items
Gift cards and items that are damaged through misuse, modification, or missing parts may not be eligible for a refund.
Refunds
Once an approved return is received and inspected, refunds are issued to the original payment method within 10 business days.
Contact Us
Vensafex
Email: support@vensafex.com
Phone: +1 406 476 4801