Shipping Information

Shipping Policy

Order Processing

Orders are typically processed within 1–4 business days.

Once your order has been processed, it will be shipped from our warehouse through our available shipping partners.

Estimated Delivery Time

Delivery to the United States is typically expected within 7–14 business days after shipment.

Shipping Options

Free Standard Shipping (USA)

First-Class Expedited Shipping (Insured) – $8.99

Please note that delivery times may vary depending on destination, carrier delays, weather conditions, customs processing, or other circumstances outside of our control.

Change of Address Policy

Customers may request a change to their delivery address by contacting our customer support team within 24 hours of placing an order.

Once an order has been dispatched, the delivery address cannot be changed.

Customers are responsible for ensuring that their shipping address is accurate at the time of purchase.

Order Cancellation Policy

Orders may be canceled within 24 hours of purchase at no additional cost.

Once an order has been dispatched, it can no longer be canceled.

Customers may return eligible products after delivery in accordance with our Return & Refund Policy.

Damaged Parcels in Transit

If your parcel arrives damaged, please contact us within 5 business days of receiving your order.

We may request photo evidence of the damaged parcel and product in order to review your claim.

After reviewing the claim, we may offer a replacement, refund, or store credit for items confirmed to have been damaged during transit.

Contact Us

For shipping questions or assistance, please contact our customer support team.

Email: support@vensafex.com
Phone: +1 406 476 4801